Frequently Asked Questions
Why do you recommened 15 minute lessons?
Since the lessons are individual, they are at a much faster pace and demand more from each child. We also teach children as young as 6 months. For these two reasons we have created the schedule in 15 min increments. For some of our older or more advanced students, we may recommend that you schedule two lessons back-to-back for an equivalent 30 min lesson.
Why do you offer only private lessons?
During a lesson, each student has the instructor’s undivided attention for 15-30 minutes. This focused learning helps the child to quickly gain necessary swim skills. The students are then encouraged to stay in the pool and play or practice the skills they worked on with their instructor.
Can I try-out lessons before I commit?
Yes. With the flexibility of our lessons you can schedule a drop-in lesson anytime without having to commit to a series of lessons. When you book a drop-in lesson our memberships fees are optional and you are only responsible for the price of that lesson. However, once you decide to book a series we suggest you choose a membership.
What type of training do your instructors receive?
All of our instructors, whether they have prior experience or not, go through a total of 31 hours of in-house training before teaching solo lessons. All of the training is done by senior staff specifically trained in our teaching method. Our method is to teach the children safety and survival in the water, then move on to the 4 main swim strokes including advanced swim stroke techniques. Staff clinics are held 4 times a year to ensure everyone is using the latest and most effective teaching techniques. Most importantly, each instructor is taught how to assess and tailor each lesson to the student’s needs and skill level.
What can I do while my child is taking their lesson?
While your child is taking their lesson you can sit poolside and observe their progress. Please keep in mind that while your child is participating in the free swim area you are responsible for actively supervising them.
How do your seasons run?
We offer two schedules during the year. School year schedule and Summer schedule. With our year-round schedule you are able to start at any time. Because the lessons are individual, we can provide great scheduling flexibility to better serve your needs.
Do I need to re-register for each season?
No. Your lessons will continue until proper notice is given per our policies. You may change your scheduled spot at any time. Simply contact our office for assistance.
How do I sign-up for lessons?
With the flexibility of our scheduling you may sign-up at any point. You can find out what permanent lesson times are available by either registering online via our website or contacting the office at 425-486-7233.
How many lessons will it take for my child to swim?
Since each individual child is so different, it is really hard for us to even begin to honestly answer that question. What we can tell you is that with the focused one-on-one attention that we are able to provide, your child will swim when they feel comfortable and are ready.
What if we can't make a lesson?
ALL ABSENCES ARE TO BE MANAGED THROUGH YOUR ONLINE ACCOUNT’S STUDENT PORTAL.
Absence Policy: You will receive a make-up lesson if you cancel 5 hours PRIOR to your class time. All absences will be managed through your online account’s student booking.
The make-up lesson can be scheduled anytime from the date of the absence for up to 100 days.
If you cancel after the deadline for any reason, you will not be eligible to receive a make-up lesson.
On occasion 7C’s Swim School may need to cancel a lesson, in which case your account will receive a makeup lesson.
How can I make-up a missed lesson or take extra lessons?
Simply log into your account and proceed to Class Scheduling -> Drop-in’s. You will see the list of available single classes.
What do I need to bring to my lessons?
For your lessons you will want to bring swimsuits and towels for your swimmers, and shower essentials if you want to use the facilities afterwards. Your swimmer may also want to bring goggles, but we always have plenty to borrow if they do not have their own. Our swimmers under the age of 3, must have a swim diaper with elastic at the waist and around both legs, you may also want to bring a swimsuit to go over their diaper, but this is not required.
What do I need to do before my first lesson?
Before your first lesson you will want to print and fill out our New Client Packet and bring it with you to 12225 NE 160th St. Our pool is located on the east side of Woodmoor Elementary School. You will enter the school facing the gym and pool will be on your left; you will enter the pool through the locker rooms. Our wonderful on-deck staff members will collect your paperwork and help answer your questions.
Can I request a specific instructor?
Yes. When you schedule your class slot you will have the option to choose from the available teachers. We understand that some of our students and parents become fond of particular instructors. We are also aware that students may respond differently to some instructors. Unfortunately, we can never guarantee an instructor’s availability and we always reserve the right to change instructors schedules as necessary.
How does Direct Debit Work?
The installments will be taken from your chosen method (Bank / Credit Card) on the 1st of every month. The amount processed will reflect the number of scheduled lessons for that specific month x lesson cost x # of times a week. 1/2 hours count as two lessons. For example; if you only swim on Mondays for 15 mins and there are 5 Mondays in that month then your installment will be (lesson cost x 5 x 1 lesson slot).
What are my options for payment?
When paying for lessons you can enroll in our Direct Debit program in which we charge either your credit/debit card or bank account for your monthly installment. If you are booking a single class reservation, we will need to receive payment in full at the time of booking. We accept payments in the form of Master Card, Visa, Discover or Bank Draft.
How warm are your pools?
We keep our Bothell location pool at 90°. Our Everett location is kept at 88°.
What kind of chemicals do you use?
We use chlorine. We keep our chemicals at the following levels. P.H at 7.4-7.5. Chlorine at 2.0-3.0 ppm (parts per million)